Terms and Conditions

For information regarding our Privacy Policy please see the relevant page.

Responsible for content
The Hebridean Mustard Company
HS5 3TY Isle of Harris
mustheb@hebrideanmustard.com
www.hebrideanmustard.com

Status of terms

These Terms constitute a legal document ("the Agreement") setting out the rights and obligations of you as a user or buyer ("you") and Heike Winter ("The Hebridean Mustard Company", "Mustheb", "we" or "us") with respect to the products we offer either through this Website or any of the other websites owned by us ("hebrideanmustard.com") or through other distribution channels. By using hebrideanmustard.com, ordering products from us, you agree to the terms of this Agreement and acknowledge this Agreement each time you use hebrideanmustard.com.

You, the buyer, are responsible for ensuring the accuracy of the information provided in your order. We will not be obliged to accept an order unless all necessary information is collected in full.

We reserve the right to change or permanently withdraw hebrideanmustard.com (or any part thereof) with or without notice to you. You acknowledge that we shall not be liable to you for any change or withdrawal of hebrideanmustard.com; and/or change the agreement from time to time, and the continued use of hebrideanmustard.com (or any part thereof) after such change shall be deemed your acceptance of such change. It is your responsibility to periodically check whether the Agreement has been amended. If you do not agree to any change to the Agreement, you must immediately cease using hebrideanmustard.com.

Place of performance and applicable law

Heike Winter acts as a sole proprietor under The Hebridean Mustard Company. Unless otherwise stated, the offers on this website are directed exclusively at those who access this website from the United Kingdom. Those who choose to access this website from other locations are responsible for compliance with local laws if and to the extent local laws apply. This Agreement shall be governed by the laws of Scotland. You and we shall have the exclusive jurisdiction of the Scottish courts in relation to any dispute arising out of this Agreement.

For all orders for delivery outside mainland United Kingdom, Northern Ireland, the Channel Islands and the Isle of Man, ownership and risk in goods shall pass to you immediately on the date on which such goods are made available to you at our premises. The prices quoted on hebrideanmustard.com are exclusive of local taxes, import duties and customs duties. You acknowledge and agree that The Hebridean Mustard Company shall have no liability to you in respect of any such taxes, including value added tax, customs duties or releases, which may arise after the goods have been made available to you at our premises.

Placing an order

You order on hebrideanmustard.com by clicking the order button at the end of the order process. We will send you an e-mail with your order details. The order acceptance and the conclusion of the contract between you and us takes place only with the dispatch of the ordered products.

We will take all reasonable precautions to ensure that all details, descriptions and prices of the products appearing on hebrideanmustard.com are correct at the time the relevant information is entered into the system. Although we endeavour to keep hebrideanmustard.com as current as possible, the information including product descriptions that appear on hebrideanmustard.com at any given time may not always reflect the position at the time of your order. In the unlikely event that the products ordered are not as described, The Hebridean Mustard Company gives you the right to reject the goods within a reasonable period of time against a full refund.

In the unlikely event that an incorrect price is displayed on hebrideanmustard.com we reserve the right not to execute the order at that price. In such a case you will be notified and have the choice to place the order at the correct price.

You agree that we may use the personal information you provide in connection with your order to conduct appropriate fraud checks. As part of these checks, personal information that you have provided to us may be transferred to a credit bureau or anti-fraud office that may record that information.

We will take all reasonable precautions within our power to keep the information about your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may incur if a third party provides unauthorised access to any information you provide when accessing or ordering from hebrideanmustard.com.

Returns and cancellation policy

We do hope that you are happy with your purchase. However, should you feel it necessary to return an item because it is faulty or different to that which you have ordered, we aim to make the return process as simple as possible. We must be notified of damaged or faulty goods within 2 days of delivery. We will refund you using the method of payment used to make the purchase. Goods must be returned unopened, sealed and in the original packaging. I will refund accepted returns within 30 days of you notifying me about the return. The postage of the return is the responsibility of the purchaser. Liability for loss or damage during transit of goods being returned is the responsibility of the purchaser.

Delivery

All deliveries are sent by Royal Mail. For UK deliveries please allow 3-5 working days from clearance of funds. For international deliveries please contact the office for further information. For specific details please check our Shipping & Payment Details.

Complaints handling procedure

All complaints are taken seriously and will be investigated as soon as they are brought to our notice. We will endeavour to rectify any problems as soon as possible.

In the unlikely event that you have any complaints as to our service or any of the goods supplied to you from us, please contact us:

E-Mail mustheb@hebrideanmustard.com  
Phone: 01859 520346
or write to:
The Hebridean Mustard Company
10 Glen Kyles
Leverburgh
HS5 3TY
Scotland

Content

The Hebridean Mustard Company is not liable to any person for any loss or damage that may result from the use of the information contained in the materials on hebrideanmustard.com and expressly disclaims any such liability.

External links on hebrideanmustard.com lead to other websites which are not under the control of The Hebridean Mustard Company. If you activate any of these links, you will leave hebrideanmustard.com and The Hebridean Mustard Company has no control over the material on any website that is not under the control of The Hebridean Mustard Company and assumes no responsibility or liability for the material.

Limitation of liability

We make every effort to verify the accuracy of the information we publish on hebrideanmustard.com. In the unlikely event that a product is incorrectly described, you have the right to return that product for a refund. We make no warranties as to the accuracy of the content on hebrideanmustard.com.

We do not warrant that hebrideanmustard.com will meet your requirements or be uninterrupted, timely or error-free, that defects will be corrected or that hebrideanmustard.com or the servers that make it available are free of viruses or bugs or represent the full functionality, accuracy and reliability. We are not responsible or liable to you for any loss of any content or material uploaded or transmitted through hebrideanmustard.com.

To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, with respect to the products offered for sale on hebrideanmustard.com. Your statutory rights as a consumer remain unaffected.

We will not be liable, whether in contract, tort (including but not limited to negligence), strict contract or other representation (other than fraudulent or negligent misrepresentation) or otherwise arising out of or in connection with the contract, for: any economic loss (including but not limited to loss of sales, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect loss incurred by that party as a result of or in connection with the terms of any matter under the contract.

Copyright

The copyright of all shop information, logo data, photos - unless otherwise stated - is with The Hebridean Mustard Company. Use is not permitted. Copyright violations will be prosecuted.

Matters beyond our reasonable control

The Hebridean Mustard Company shall not be liable for any breach of this agreement caused by circumstances beyond its control, including, but not limited to, acts of God, fire, lightning, flood or extremely severe weather, explosion, war, civil commotion, flood, industrial action (whether involving our employees or not), acts or omissions of Internet Service Providers, or acts of local or central governments or other competent authorities.